Who we are: We are Blocc Limited, a company registered in England and Wales. Our company registration number is 06934281 and our registered office is at Unit 37 Camp Lane, Kings Norton, Birmingham, West Midlands, B38 8SL. Our registered VAT number is GB 974 5511 96. How to contact us: You can contact us by telephoning our customer service team at +44 (0) 121 451 1201 or by emailing us at firstname.lastname@example.org or write to us at 37 Camp Lane, Kings Norton, Birmingham, West Midlands, B38 8SL How we may contact you: If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us when you enrolled. Glossary When the following phrases are used in these terms and conditions, this is what they mean: Cancellation Period means a period of 14 days starting the day after we email you to confirm your enrolment on a Course. Start Date means the date on which the Course you have accepted enrolled on commences.
Our contract with you
The enrolment and acceptance process: You may enrol for a course online or by telephone. Alternatively, you may enrol by contacting us for an enrolment form, completing this and submitting by email, post or in person to our Camp Lane offices. If you are paying by debit or credit card, we will debit the Course fee from your card on or after the day you make an order for the Course. Credit or debit card details are collected over a secure link. Our acceptance of your enrolment will take place when we have issued you with confirmation of your enrolment at which point a contract will come into existence between you and us and you will be required to pay the Course fees If we cannot accept your enrolment: If we are unable to accept your enrolment, for example where you have provided incomplete or inaccurate information, we will inform you of this.
Your rights to make changes
If you wish to make a change to the Course you have applied for please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the Course, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. An administrative fee may be payable.
Providing the Courses
Acceptance of your enrolment on your Course: By submitting the online booking form, posting the booking form to us or agreeing to enrol over the phone you are formally accepting these terms and conditions and your enrolment on the Course and Start Date as set out in your confirmation of enrolment. When we will provide the Course. During the enrolment process we will let you know when we will provide the Course to you. We are not responsible for delays outside our control. If provision of the Courses is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any part of the Course you have paid for but not received. Your rights if we suspend the provision of a Course. Should we need to suspend the provision of a course, we will contact you in advance to tell you we will be suspending provision of a Course, unless the problem is urgent or an emergency. You may contact us to end the contract for a Course if we suspend it, or tell you we are going to suspend it and we will refund any sums you have paid in advance for part of the Course that you have paid for but not received. We may also suspend provision of a Course if you do not pay. If you do not pay us for a Course when you are supposed to and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend provision of the Course until you have paid us the outstanding amounts. We will contact you to tell you we are suspending provision of the Course.
Your rights to end the contract
You can always end your contract with us. Your rights when you end the contract will depend on what you have applied for, how we are performing and when you decide to end the contract: If you have just changed your mind about a Course and you have not yet been provided with any course, you will be entitled to a refund if you cancel within the 14 day Cancellation Period. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out below the contract will end immediately and we will refund you in full for any part of the Course which have not been provided. The reasons are:
- We have told you about a significant upcoming change to the Course or these terms which you do not agree to;
- We have told you about an error in the price or description of the Course you have ordered, and you do not wish to proceed;
- There is a risk that the Course may be significantly delayed because of events outside our control;
- We have suspended provision of the Course for technical reasons, or notify you we are going to suspend it for technical reasons, in each case for a period of more than 30 days; or
- You have a legal right to end the contract because of something we have done wrong.
Exercising your right to change your mind (Consumer Contracts Regulations 2013). You have a legal right to change your mind within 14 days and receive a refund, if you have not yet be provided with any course. These rights are under the Consumer Contracts Regulations 2013. If you are cancelling within the 14 day Cancellation Period then please let us know by a clear statement: using the contact details in section 2.2, send us a letter, email us, or call us. Please give us your name, address, details of the Course and where available your phone number and email address. Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind, you can still end the contract before it is completed, but you may have to pay us compensation. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end the contract in these circumstances, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for any elements of the Course not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract which will include an administrative fee of up to £100 per course for handling the cancellation. How to end the contract with us (including if you have changed your mind. Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following (see contact details above):
How we will refund you. We will refund you the price you paid for the Course including delivery costs, by the method you used for payment. However, we may make deductions from the fees, as described below.
When your refund will be made
We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind, then your refund will be made within 14 days of your telling us you have changed your mind.
Our rights to end the contract
We reserve the right to end the contract if you break it (including if you do not make a payment to us when it is due, and you still do not make payment within 7 days of us reminding you that payment is due).
If there is a problem with the Course
How to tell us about problems. If you have any questions or complaints about the Course, please contact us by telephoning our customer service team at +44 (0) 121 451 1201 or contact us or write to BLOCC Interiors, 37 Camp Lane, Kings Norton, Birmingham, West Midlands, B38 8SL Your personal data Please read our Privacy Notice for details on how we handle your personal data. The Privacy Notice includes details on the personal data we may collect from you and your rights as a data subject and contact details for our Data Protection Officer.